14th June 2018

Privacy Policy

Privacy and Cookie Policy
Here you will find the full details of our privacy and cookie policies for Ali Sparkes/Coven Publishing.

Ali Sparkes/Coven Publishing Privacy Policy
Ali Sparkes/Coven Publishing Booksellers Limited (“Ali Sparkes/Coven Publishing”), are committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy whilst you use the website.

We will only use the information that we collect about you lawfully.

The Information We Collect and How We Use It
To cut to the chase, we use the data that you provide to:-

  • Fulfill your order
  • Process your payment
  • Answer any questions you may have
  • Tell you about up and coming events or publications

What we don’t do is any of that icky stuff like selling your data or leaving it on the train.

When you register with Ali Sparkes/Coven Publishing and/or place an order, we need to know your name, delivery address, credit or debit card number and expiry date, email address and telephone number. This information allows us to fulfil your order and notify you of the status of your order.

All orders may be fulfilled using a third-party service provider and we will therefore pass on your details to that service provider so that they can deliver your goods to you. That third-party service provider has undertaken to us that they will protect that information, will not pass it on and not use it for any other purpose than to deliver your ordered goods to you.

We may also ask you to give us optional contact information, for example your mobile number and demographic information like your age.

If you subscribe to our mailing lists for pre-orders and other information, you will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics and books which we believe you might be interested in.

We may, from time to time, send inserts in the post with your order.

We may also use your information to tell you about any special offers, author signings, and other events or features of our website which we think may be of interest to you (and for related marketing purposes).

We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your details on our database.

We monitor customer traffic on an aggregate basis in order to help us develop and improve our website for the benefit of our customers.

By submitting your information, you consent to the use of that information as set out in this policy.

If we change our Privacy Policy we will post the changes on this page so that you may be aware of them. We will also email you should we make any changes and give you a chance to ask us not to use your information in that way. Because the internet infrastructure is global, and it is not possible to predict the routes that information sent over the internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us.

By submitting your information you consent to this transfer.

Opt Out
If you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided. If you have any queries about how to use the mailing preference system, please contact us using the Contact Ali page.

Cookies
Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. We may use these to do a number of things.

We use cookies to deliver contents specific to your interest and to save your password so that you don’t have to re-enter it every time you visit our site.

Cookies help us to recognise when you next visit our website and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences.

You can usually change your browser so that it will not accept cookies. If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org

Security of Your Information
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world.
We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. Ali Sparkes/Coven Publishing internal procedures cover the storage, access and disclosure of your information.

Non-disclosure To Third Parties
Unless we have your consent, we will only disclose your personal data to third-parties if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose or transfer your data to a partner company where you have supplied information via a site which is co-branded with that partner company or to members of our own group. If personally identifying data about you may be shared with a partner company, we will tell you before we collect or transfer the data so that you may opt out of this transfer if you wish.

We use your information only as set out in this policy and will not sell, rent, or pass your information on to others for marketing purposes without your consent.

Ali Sparkes/Coven Publishing may however provide aggregate statistics about its customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information. We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.

Your Consent
By submitting your information and using our website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this policy. If we change our Privacy Policy, we will post the changes on this website so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We will also email you should we make any changes to give you a chance to ask us not to use your information in that way.